1
Open the sign-in page
Go to the seating website and open the member sign-in page. Enter the email address registered with the shul.
Email field on the sign-in page
Help & FAQ
User Guide
Simple step-by-step help for signing in, registering for seats, updating household information, changing seat requests, and understanding pricing.
The PDF versions include the same sections and screenshots for offline reference.
Before you start
- Use your member email address to sign in.
- The first-time password is usually your ID number unless you already changed it.
- Household information and seat reservations are updated in different places.
- If you change family members, update the seat request too if that changes who needs seats.
- Membership includes 2 seats. Each additional person who needs a seat is ₪250.
1. First-time login
Start here if this is your first time using the seating website, or if you are not sure how to get into your account.
2
Enter your password
For first-time sign-in, use your ID number as the password unless the office gave you different instructions. If you already chose a password, use that password.
Password / ID number field
3
Click Sign in
After signing in, you will arrive at My Portal. This is the main page where you choose what you want to do.
My Portal main menu
2. Registering for seats
Use this section when you are submitting your High Holiday seat request for the first time.
1
From My Portal, click Seat Request
After signing in, find the Seat Request card on My Portal. Click it to open the seat registration form.
Seat Request card
2
Check household information
Review the household name, ID number, phone, address, and email. The email is locked because it is used for signing in.
Household information fields
3
Choose who needs a seat
For each person, check “Needs a seat” for Rosh Hashanah and/or Yom Kippur. A small child who comes but sits with a parent doesn't need their own seat — leave it unchecked and mention it in the notes.
Needs a seat checkbox for each holiday
4
Choose membership and preferences
Choose Married Couple or Family membership. Then choose any seating preferences, such as same area, back, near entrance, or neighborhood. Preferences are requests, not guarantees.
Membership and seating preferences
5
Review and submit
Read the final review page, check the privacy box, and click Submit Registration. Save the confirmation code shown after submission.
Privacy checkbox and Submit Registration button
3. Updating household information
Use My Household & Family when you need to update contact information, family members, Hebrew names, aliyah details, or yahrzeits.
1
Sign in and click My Household & Family
Go back to the website, sign in, and click the My Household & Family card on My Portal.
My Household & Family card
2
Update contact details
Change the household display name, phone, or address. Then click Save. Your email stays locked because it is your sign-in email.
Contact Details form and Save button
3
Update a family member
Open a person card to edit names, relation, men's/women's section, birthdays, aliyah name, Kohen/Levi status, or accessibility needs.
Expanded family member card
4
Add a family member
Use Add family member for a spouse, child, or other household member. After adding someone, update the seat request separately if they need a seat this year.
Add family member form
5
Add yahrzeit information
Use the Memorial / Yahrzeit section to record the name, relationship, and Hebrew date for a parent or loved one.
Memorial / Yahrzeit section
4. Updating an existing seat reservation
Use this section if you already submitted a seat request and need to change who is coming, who needs a seat, your preferences, or your notes.
1
Sign in and click Seat Request again
Go to My Portal and click the Seat Request card again. If it says Submitted, you can still open it while registration is open.
Submitted Seat Request card
2
Make your changes
Use Next to go through the same form again. Change attendees, who needs a seat for each holiday, membership type, preferences, or notes.
Attendee and seat-needed choices
3
Go all the way to Review
Even if you changed only one thing, continue through the form until you reach Review & Submit.
Review & Submit step
4
Submit again
Check the privacy box and click Submit Registration. This updates the existing request; it does not create a second request.
Submit Registration saves the update
5. Understanding membership and seat pricing
Use this section to understand what the registration and billing pages are showing.
1
Membership fees
Married Couple membership is ₪2,150. Family membership is ₪2,700. Both include 2 seats at no additional charge.
Membership type and included seats
2
Additional seats
Each additional person who needs a seat costs ₪250. A person attending both Rosh Hashanah and Yom Kippur counts once for additional-seat pricing.
Additional seats line and holiday seat counts
3
Current bill
Open Billing & Payment from My Portal to see membership fee, additional-seat charge, Rosh Hashanah and Yom Kippur seat counts, total on file, and pricing history.
Current bill and pricing history
Help & FAQ
Answers to common questions about registering and managing your seats.
How do I sign in?+
Use your email address. The first time, your password is your Israeli ID number (Teudat Zehut); you'll then choose your own password. Forgot it? Use “Forgot your password?” on the sign-in page.
What can I do in my portal?+
Three things: update your household and family details, change your password, and submit or update your seat request for the coming holidays.
How do I update my family?+
Open “My Household & Family”. Each person has their own card where you can edit their details, and you can add or remove family members. Changes here update your records only — to ask for seats, use the seat request.
How do I request seats?+
Open the seat request and follow the four steps: your household, who needs a seat (separately for Rosh Hashanah and Yom Kippur), your seating preferences, and a final review. You'll get a confirmation code and can edit your request any time while registration is open.
Are my seating preferences guaranteed?+
No — preferences are requests we try our best to honour, subject to space. Add anything specific in the notes box.
What is the memorial (yahrzeit) section for?+
You can record the Hebrew date of passing of a parent or loved one, so the shul can note the yahrzeit each year.
How do I pay?+
If your shul charges for seats, you'll see a cost summary after registering. You can pay securely online or by bank transfer — include your ID number (TZ) as the reference.
What do the Hebrew name, aliyah, and Kohen/Levi fields mean?+
These optional details help the gabbai and office beyond seating — for aliyahs to the Torah and Hebrew records. Hover the “?” next to any field for a short explanation.
What the fields mean
- ID Number (Teudat Zehut)
- Your Israeli ID number (Teudat Zehut). The first time you sign in, this is also your password.
- Hebrew first name
- First name in Hebrew letters — used for aliyahs, memorials, and the Hebrew seating list.
- Birthday (Hebrew)
- The Hebrew-calendar birthday, e.g. י״ד ניסן. Optional.
- Name for Aliyah
- The name read out when this person is given an aliyah to the Torah — usually their Hebrew name and their father's, e.g. יעקב בן משה.
- Bar Mitzvah parsha
- The weekly Torah portion of the boy's Bar Mitzvah. Optional.
- Kohen / Levi / Israel
- Choose Kohen, Levi, or Israel.
- Above bar/bat mitzvah age?
- Tick if the person is Bar/Bat Mitzvah age or older — they are given their own adult seat.
- Requires an accessible seat
- Tick if this person needs step-free access, a wheelchair space, or a seat near the entrance.
- Needs a seat
- Check to reserve this person a seat for that holiday. A small child who comes but sits with a parent doesn't need one — leave it unchecked and mention it in the notes.
- Hebrew date
- The Hebrew date of passing, e.g. כ״ז אדר — the day the yahrzeit is observed each year.
Still stuck? Contact the synagogue office and we'll be glad to help.